FAQ

Thank you very much for your interest in Kingkonree products and Kingkonree Company, below are few questions you may want answers.


1. Can I visit Kingkonree factory? Can your factory arrange transportation for me?

My dear, it is a great honor to invite you to visit Kingkonree factory.
Our factory is based on Haungjiang Town, Dongguan City, Guangdong province,
which will take approximate two hours from Guangzhou city to our factory by car;
one hour from Shenzhen City to our factory by car. We have showroom in Shenzhen.Our showroom is close to Shenzhen North train station, 10mins by car.
You can take high speed train from Guangzhou South train station to Shenzhen North train station, 35mins.
We can arrange our driver to pick you up in Shenzhen Train station.


2. What is the payment term?

1) T/T
2) Western Union 30% or 50% (depends on the products) deposit in advance before production, the balance payment before shipment.
EXW paid by USD or RMB cash. We will offer you details on the PI.


3. How long does delivery take?

After receive the deposit (usually upon notification of T/T)
- Sample order: within 8 days;
- Trial order: within 15 days (QTY<50pcs);
- Official order: within 20 days (QTY>100pcs);
- 20FT container: 25-30 days;
- 40HQ container: 35-40days.


4. Can we use our own shipping agent?

Of course, we will do the best to cooperate.


5. Is OEM acceptable?

Yes. OEM & ODM accepted. Please email us for details.


6. Can your factory print our brand on the package?

Yes, we can. While customer needs to provide us a "logo usage authorization letter" to allow us to print the logo on the products.


7. Can your factory make customized products?

We can make customized products especially for you; please kindly contact us for more details.


8. What the product Certification does your factory have?

We have CE certification for European countries. SGS and UL nad ISO9001 for client's reference.


9. How is your factory production capability?

Kingkonree factory has a full production line including automatic injection line, Cutting line, Polishing line, CNC Line, Infrared bridge cutting machine, Water jet machine.
We can manufacture products up to 8000pcs per month.


10. How is your production management and quality control system?

Kingkonree develops process - oriented QMS to identify and meet needs of customer requirement and expectation in an effective and efficient manner to achieve competitive advantage.
income quality checking,
in process quality checking,
final product quality checking.
to provide high quality products to our customers.
We will show you these in our workshop during your visiting.